Trainer undertakes your dog to provide boarding for Dog at 7458 Bath Road, Byron, MI 48418, the home office of Hands to Paws, LLC. During the boarding period, Trainer will provide the selected training program for the Dog. Client hereby agrees that no training is perfect and that effects of the training can be affected by various factors. Trainer will take all appropriate measures to achieve training and behavior goals but makes no guarantees as to the results. Client further agrees to take all necessary steps to aid the Trainer and to follow on any instruction or advice provided by the Trainer, especially to work with Dog daily and to constantly reinforce the training including the pertaining follow up lessons as outlined in the chosen program. Client further acknowledges that Dog may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular travel, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic. Trainer may take photos and videos of the Dog for use in any media and advertising of the Hand to Paws, LLC and their affiliates. Trainer may use such photos and video on any platform including their website, YouTube, Facebook, Instagram and other social media. The owner will receive a copy of all videos recorded as a tool for follow up and to understand the training completed with their dog as explained in the package outline. Follow up lessons will be partnered with this to give hands on instructions to aid in a smooth transition home.
Health/Medical
Client guarantees that the Dog has received all necessary vaccinations and that the Dog is heartworm negative. The Client further confirms that the Dog is on a preventive medication and treatment for heartworm and fleas and ticks. In Trainer’s sole discretion if the Dog requires immediate veterinarian care, and the Client is unreachable by reasonable measures, the Dog will be taken to a local veterinarian clinic. Client agrees to bear all costs of the medical care of the Dog.
Liability
Trainer undertakes to take all reasonable measure to ensure safety and care for the Dog during the course of this agreement. Trainer is not liable for any damage or loss in the event of disease, theft, fire, running away or death of the Dog. Trainer is not liable for any damage or injury caused by Dog, during or after the term of this agreement. The Client agrees to pay for all resulting loss or damages and to hold harmless and indemnify the Trainer, Trainer’s agents, employees, and affiliates, from any resulting claims, lawsuits, costs, and expenses, including attorney fees. If during or after the term this agreement the Dog is injured or harmed, the Client assumes the risk and agrees that Trainer should not be held responsible for any resulting injuries, losses, damages, costs or expenses.
Any dog found to have excessive behavior of aggression without prior notation by the owner will be sent home with no option of refund of deposit.
Payments and cancellation
Each package has outlined the minimum payment options within the outline of each selection. If there arises an issue that causes for cancelation of the program, the refund policy is as follows:
Cancelation of a package that hasn't been scheduled to begin will have a refund of 50% of the total deposit.
Cancelation of a package that has been scheduled but has not started will have a refund of 50% of the total deposit after the booking is replaced (if within 30 days of the scheduled start).
Cancelation of a package that has started will not have any refund for the deposit or secondary payment upon drop off. if the dog leaves the premises without completion of the agreed amount of board and train scheduled, 50% of the remaining installment will be due upon pick up, there will be no guarantee nor follow up classes offered unless otherwise discussed by the trainer or for outstanding circumstances.
Additional fees may be added if Pickup/drop off is scheduled outside of regular business hours ($15 fee).
Qualified reimbursements can take up to 30 days to return to the client.
Double dog (2 dog in single room) qualifies for 15% of the second dog's package.
Term of the Agreement
This agreement is valid until terminated. This agreement is automatically terminated when the Trainer returns the Dog to the Client or is unable to return the Dog for any of the reasons stipulated in the previous section. This agreement may be terminated in the sole discretion of the Trainer if the Dog is aggressive, dangerous, or otherwise interferes with the training of other dogs, or if the Client breaches any part of this agreement. Final Provisions In case of any dispute, the Parties agree to mediate and settle through negotiations and mutual understanding. This Contract for Board and Train Services supersedes all other agreements, written or oral, previously made between Client and Trainer.
Won't my dog only listen to you after a board and train? - no of course not! not only do I have an open door visitation policy but all of my programs come with follow ups for a reason!
How and when will my dog be confined? - I have large suites for your dog to stay in and aside from training sessions I have private play areas outside your pup will be able to enjoy along with leash walks and sniffarris. your dog would be in the play area or a suite when I'm working with another dog, in my office or at a private lesson.
Will my dog be able to play with the other dogs on site? - most likely no, i do not allow on leash play nor is it safe to put all the dogs together to play and hope for the best, especially if they struggle with recalling to you or focusing on you through distractions.
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